THE CLUBHOUSE
BOOKING TERMS & CONDITIONS

These Booking Terms & Conditions (the “Conditions”) apply to all bookings and hire of The Clubhouse by GLASGLOW GIRLS CLUB Ltd..

Welcome

Thank You for Choosing The Clubhouse

We’re delighted you’ve chosen The Clubhouse for your event.

Our aim is to provide a welcoming, inspiring and professional environment where people can connect, create, learn and collaborate.

These Conditions are designed to protect both you and GLASGLOW GIRLS CLUB, helping every event run safely and smoothly while ensuring The Clubhouse remains a space that everyone can enjoy.

Our Commitment to You

Before outlining your responsibilities, we’d like to make a few commitments of our own.

At GLASGLOW GIRLS CLUB, we’re committed to providing:

• A clean, welcoming and well-maintained venue.
• Clear communication before your event.
• A straightforward booking process.
• Support where reasonably possible before and during your booking.
• A safe, inclusive and inspiring environment for everyone who visits The Clubhouse.
• A venue that reflects the welcoming community and values that GLASGLOW GIRLS CLUB is proud to create.

We believe that great events happen when hosts and venues work together, and these Conditions are designed to help us achieve that.

1. Definitions

For the purposes of these Conditions:

Booking means the reservation of The Clubhouse for the agreed Event Date(s) and Hire Period, as confirmed in writing by GLASGLOW GIRLS CLUB in accordance with these Conditions.

Booking Fee means the non-refundable deposit payable by the Booking Organiser on booking, being: (A) 100% of the Venue Hire Fee for Bookings with a Venue Hire Fee of £250 plus VAT or less; and (B) 50% of the Venue Hire Fee for Bookings with a Venue Hire Fee of more than £250 plus VAT.

Booking Organiser/you means the individual or organisation responsible for hiring the venue, accepting these Conditions and making payment of the Venue Hire Fee.

Event Date(s) means the date (or dates) on which the Booking is scheduled to take place, as confirmed in writing by GLASGLOW GIRLS CLUB.

GLASGLOW GIRLS CLUB refers to GLASGLOW GIRLS CLUB LIMITED (SC599345), the owner and operator of The Clubhouse.

Guests includes all attendees, speakers, facilitators, contractors, volunteers, suppliers and visitors attending your event.

Hire Period means the Event Date(s) and includes set-up and pack-down time.

The Clubhouse refers to the GLASGLOW GIRLS CLUB venue located at Suite 119 Central Chambers, 109 Hope Street, Glasgow.

Venue Hire Fee means the total fee payable by the Booking Organiser to GLASGLOW GIRLS CLUB for the Booking.

2. Booking Fees and Confirmation

A Booking is only confirmed once:

• The Conditions have been acknowledged by GLASGLOW GIRLS CLUB; and
• The Booking Fee has been received by GLASGLOW GIRLS CLUB; and
• Written confirmation has been issued to you by GLASGLOW GIRLS CLUB.

Until all three stages described above have been completed, the Hire Period remains provisional.

Payment of Booking Fees

Bookings under £250 + VAT

• The Booking Fee is payable at the time of booking.

Bookings over £250 + VAT

• The Booking Fee is payable at the time of booking to secure the Booking.
• The balance of the Venue Hire Fee must be paid no later than 14 days before the Event Date.

3. Cancellation & Changes

Cancellations by the Booking Organiser of Bookings under £250 + VAT

• Cancellation made 30 days and more before the Event Date – GLASGLOW GIRLS CLUB retains 50% of the Booking and will refund 50% of the Booking to the Booking Organiser .
• Cancellation made between 14 and up to 30 days before the Event Date– no refund will be made by GLASGLOW GIRLS CLUB, although we may offer an alternative date at our discretion.
• Cancellation made less than 14 days before the Event Date – no refund will be made by GLASGLOW GIRLS CLUB.

Cancellations by the Booking Organiser of Bookings over £250 + VAT

• The Booking Fee is non-refundable.
• If the Booking is cancelled more than 30 days before the Event Date (and the Venue Hire Fee has been paid in full) the remaining balance will be refunded by GLASGLOW GIRLS CLUB.
• Cancellations made within 30 days of the Event Date are non-refundable.

Cancellation by GLASGLOW GIRLS CLUB

GLASGLOW GIRLS CLUB reserves the right to cancel a Booking where:

• the Booking Organiser is in material breach of these Conditions;
• information provided by the Booking Organiser is materially inaccurate or misleading; or
• we reasonably believe the event may pose a health and safety, security or legal risk; or
• the venue is unavailable for use due to operational, health and safety or building management reasons.

Where GLASGLOW GIRLS CLUB cancels a Booking for reasons other than (i) the Booking Organiser’s breach of these Conditions and (ii) where information provided by the Booking Organiser is materially inaccurate or misleading, our liability will be limited to refunding the Venue Hire Fee actually paid by the Booking Organsier to GLASGLOW GIRLS CLUB in respect of the cancelled Booking.

GLASGLOW GIRLS CLUB also reserves the right to refuse future bookings where previous use of the venue has resulted in damage, repeated breaches of these Conditions or behaviour that is inconsistent with the welcoming and inclusive ethos of GLASGLOW GIRLS CLUB.

All cancellations must be in writing (email permitted).

Rearranging Bookings

Where practicable we’ll try to help to move your Booking to another available date.

Re-scheduling bookings remain entirely at the discretion of GLASGLOW GIRLS CLUB.

Rebooked Dates

If we are able to rebook the cancelled Booking we may, entirely at our discretion, offer a partial refund or booking credit.

4. Permitted Use

The Clubhouse has been designed primarily for:

• Workshops
• Business networking
• Coaching
• Meetings
• Masterminds
• Business planning
• Training
• Professional development
• Creative sessions
• Community events
• Content creation

The maximum occupancy is 20 people, ensuring every guest has a comfortable workspace. The Booking Organiser must not exceed the maximum occupancy notified by GLASGLOW GIRLS CLUB without prior written agreement.

The Booking Organiser is responsible for determining whether the venue is suitable for their event.

As The Clubhouse is a carefully curated community space, we reserve the right to decline booking requests where we believe the proposed event is not the right fit for the venue, our values or the experience we aim to create.

5. Responsibilities of the Booking Organiser

The Booking Organiser accepts responsibility for the venue throughout the Hire Period.

This includes responsibility for:

• all guests
• speakers
• volunteers
• suppliers
• contractors
• activities taking place
• ensuring suitable and valid insurance is held where appropriate

If the Booking organiser cannot attend their event personally, they must nominate another responsible adult in advance and notify the GLASGLOW GIRLS CLUB in writing.

The Booking Organiser remains contractually responsible under these Conditions for the Booking.

The Booking Organiser must comply with all applicable laws, regulations and licences relating to their event.

6. Children & Young People

The Clubhouse is primarily designed as a business and co-working environment and as such has not been child-proofed.

Events involving children may be permitted following discussion with GLASGLOW GIRLS CLUB.

The Booking Organiser is responsible for:

• supervision
• safeguarding
• valid and suitable insurance
• ensuring activities are suitable

7. Accessibility & Inclusion

GLASGLOW GIRLS CLUB is committed to creating an inclusive and welcoming environment for everyone who visits The Clubhouse.

Accessible access to the building is available via 93 Hope Street, where a wheelchair stair lift and lift provide access to the first floor.

An accessible toilet is available on the first floor .

If your event includes guests with additional accessibility requirements, please let us know as early as reasonably practicable before the Event Date. While we’ll always do our best to help, the Booking Organiser remains responsible for ensuring their event is appropriate for the needs of all of their attendees.

8. Third Party Suppliers

External suppliers are welcome including:

• Caterers
• Photographers
• Videographers
• Florists
• Balloon stylists
• Coaches
• Trainers
• Therapists
• Facilitators

The Booking Organiser remains responsible for all suppliers throughout the Booking. The Booking Organiser must notify GLASGLOW GIRLS CLUB in advance of any third-party suppliers attending the event. .

Any additional furniture, staging or specialist equipment must be agreed as early as possible into the booking period in writing with GLASGLOW GIRLS CLUB.

The Booking is personal to the Booking Organiser and must not be transferred to another person or organisation without prior written consent from GLASGLOW GIRLS CLUB.

9. Access & Security

Access and Security

The Clubhouse operates as a self-managed venue.

Access instructions, key safe details, emergency contact information and (where applicable) key fob arrangements will be provided prior to your Booking.

From 5:00pm, access to Central Chambers is via 93 Hope Street only.

A security concierge is on duty at the 93 Hope Street entrance between 5:00pm and 7:00pm. After 7:00pm, the external security gates to the building are locked. Occupants may still leave the building; however, re-entry is only possible using a valid access fob.

Where a Booking extends beyond 7:00pm, it is the responsibility of the Booking Organiser to ensure they have appropriate access arrangements in place for themselves and their guests. Where required, GLASGLOW GIRLS CLUB will arrange the temporary issue of an access fob in advance of the Booking.

The Booking Organiser is responsible for ensuring that all guests are able to access and leave the building safely throughout the Booking and that the venue is securely locked at the end of the hire period in accordance with the instructions provided by GLASGLOW GIRLS CLUB.

GLASGLOW GIRLS CLUB cannot accept responsibility for attendees who leave the building without making appropriate arrangements for re-entry after 7:00pm.

10. Personal Property & Storage

Personal belongings remain entirely at the owner’s risk.

GLASGLOW GIRLS CLUB accepts no responsibility for loss, theft or damage.

Overnight storage may be permitted by prior written agreement with GLASGLOW GIRLS CLUB but all item storage remain entirely at the owner’s risk.

Deliveries before an event should always be agreed with us in advance.

11. Respecting The Clubhouse

Furniture

Furniture may be rearranged to suit your event.

Please:

• Lift furniture where possible rather than dragging it.
• Return all furniture to its original layout before leaving.
• Take reasonable care when moving tables and chairs to avoid damage to flooring, walls and furniture.

Decorations

You’re welcome to personalise the space for your event.

The following are permitted:

• Balloons
• Banners
• Table decorations
• Freestanding displays
• Branded materials

The following are not permitted without prior written permission of GLASGLOW GIRLS CLUB:

• Nails
• Screws
• Permanent adhesives
• Drilling into walls
• Fixings attached to ceilings
• Decorations attached to light fittings
• Decorations that interfere with fire alarms, emergency lighting or sprinkler systems

Any damage caused by decorations may result in repair costs being charged.

12. Respecting Central Chambers

The Clubhouse sits within a shared building.

Booking Organisers are required to:

• respect neighbouring businesses
• keep communal areas clear
• keep fire exits unobstructed
• avoid excessive noise
• follow any instructions given by building management

13. Refreshments & Catering

Tea, coffee, milk and sugar are included.

You’re welcome to:

• bring refreshments
• arrange catering
• organise food deliveries

Microwave and fridge facilities are available.

Please wash any cups and dishes used before leaving. The kitchen is located on the first floor outwith The Clubhouse, you will be directed to this in the booking welcome back.

Where food or drink is provided by or on behalf of the Booking Organiser, the Booking Organiser is responsible for identifying and managing any food allergies or dietary requirements of attendees, ensuring compliance with all applicable food safety legislation and providing appropriate allergen information where required.

14. Alcohol

The Clubhouse does not hold a premises licence.

Alcohol must not be sold.

Complimentary drinks or BYOB arrangements are permitted only where lawful.

The Booking Organiser is responsible for ensuring compliance with Scottish licensing legislation.

15. Animals

Registered assistance dogs are always welcome at The Clubhouse.

To ensure the comfort, safety and wellbeing of all visitors, pets and other animals are not permitted within the venue unless expressly agreed in writing by GLASGLOW GIRLS CLUB in advance of the Booking.

Where an exception is agreed, the Booking Organiser is responsible for ensuring that:

• the animal remains under control at all times;
• the welfare of the animal is maintained;
• any damage or additional cleaning required as a result of the animal is the responsibility of the Booking Organiser;
• attendees are informed in advance where appropriate; and
• the venue is left clean and free from any animal waste, food, bedding or other belongings.

Where animals have been approved, GLASGLOW GIRLS CLUB will take reasonable steps to clean the venue before its next use. However, we cannot guarantee that all traces of animal hair or allergens will be removed, and attendees with allergies should notify the Booking Organiser in advance where appropriate.

GLASGLOW GIRLS CLUB reserves the right to refuse permission for animals where we reasonably believe their presence may impact the safety, comfort or enjoyment of other building users or create operational difficulties.

16. Equipment

Venue equipment including:

• TV
• whiteboard
• microphone
• speaker

may be used during your booking.

Personal electrical equipment must be safe, suitable and, where applicable, PAT tested.

The Booking Organiser is responsible for ensuring any personal equipment brought into The Clubhouse is safe, suitable for its intended use and operated by competent persons.

17. Internet

Wi-Fi is provided as a complimentary service.

Whilst we will use reasonable endeavours to ensure internet access is available; we cannot guarantee uninterrupted availability and shall not be liable for connection failure or interruption beyond our reasonable control.

The internet connection must not be used for unlawful activity.

18. Photography, Filming & Content

We encourage photography and filming.

Please obtain consent from anyone appearing in images or video.

We’d love you to tag @glasglowgirlsclub when sharing content.

Content created within The Clubhouse must not promote:

• hatred
• discrimination
• unlawful activity
• offensive material
• messaging fundamentally inconsistent with the inclusive values of GLASGLOW GIRLS CLUB.

Failure to comply may result in future bookings being refused.

Photography by GLASGLOW GIRLS CLUB

We love showcasing the wonderful events that take place within The Clubhouse.

From time to time, we may ask permission to photograph your event or share photographs provided by you for promotional purposes.

We’ll always seek your permission before doing so.

We’re delighted for Organisers to let people know their event is taking place at The Clubhouse. However, [GLASGLOW GIRLS CLUB’s name, logo and branding must not be used in a way that suggests sponsorship, endorsement or partnership without our prior written consent.]

19. Health & Safety

A Health & Safety Information Pack and Fire Safety Information Folder are available within The Clubhouse.

The Booking Organiser is responsible for familiarising themselves with this information before welcoming attendees.

The Booking organiser is responsible for ensuring all attendees are aware of emergency procedures where appropriate.

The Booking Organiser shall keep The Clubhouse safe by:

• keeping walkways clear
• managing cables safely
• cleaning spills promptly
• reporting hazards immediately
• ensuring the venue is left safe for the next users

20. Fire Safety & Emergency Procedures

The Booking Organiser is responsible for the safety of all attendees throughout the event.

The Booking organiser must ensure:

• Fire exits remain clear at all times.
• Escape routes are never obstructed.
• Fire doors are not wedged open.
• Fire extinguishers, alarms and emergency lighting are not interfered with.
• Guests evacuate immediately if the fire alarm sounds.

Lifts must never be used during a fire evacuation.

The Booking Organiser should, where possible:

• Take the Visitor Sign-in Book with them during an evacuation.
• Carry out a headcount at the designated assembly point.
• Inform the emergency services immediately if anyone is believed to remain inside the building.

All guests should leave the building using the nearest safe exit and make their way to the designated assembly point:

Outside the souvenir shop opposite Central Chambers on Hope Street.

We strongly recommend that all organisers use the Visitor Sign-in Book provided within The Clubhouse so that an accurate headcount can be carried out at the assembly point if required.

Guests must not re-enter the building until instructed by the emergency services or building management.

21. Prohibited Items

Unless agreed in writing beforehand, the following are prohibited:

• Naked flames
• Candles (except battery-operated candles)
• Indoor fireworks
• Pyrotechnics
• Smoke machines
• Haze machines
• Dry ice machines
• Confetti cannons
• Glitter cannons
• Flame effects
• Sparklers
• Chinese lanterns
• Portable gas appliances
• BBQs
• Hazardous chemicals
• Explosive materials
• Firearms
• Offensive weapons
• Knives or bladed articles (unless genuinely required for catering or another agreed activity)

22. Incident Reporting

The Booking Organiser must report any:

• accident
• injury
• near miss
• damage
• activation of the fire alarm
• security concern
• loss of keys
• attendance by emergency services

to GLASGLOW GIRLS CLUB as soon as reasonably practicable.

23. End of Hire Checklist

Before leaving, please ensure:

• Furniture has been returned to its original layout.
• Cups and dishes have been washed and put away.
• Tables have been wiped clean.
• Personal belongings have been removed.
• Decorations have been removed.
• Windows are closed.
• Portable electrical equipment has been switched off.
• Lights have been turned off (unless otherwise instructed).
• The venue has been locked.
• Keys have been returned to the designated key safe.

Leaving The Clubhouse ready for its next guests helps us maintain the welcoming standard that every organiser enjoys.

Any waste generated during the Booking must be removed from the venue by the Booking Organiser unless otherwise agreed with GLASGLOW GIRLS CLUB in writing.

Nothing in these Conditions creates any tenancy, lease or other right of occupation over The Clubhouse.

24. Lost Property

Any items found following an event will be retained by GLASGLOW GIRLS CLUB for a reasonable period where practical.

Whilst GLASGLOW GIRLS CLUB accepts no responsibility for lost property, we’ll make reasonable efforts to reunite owners with any items found.

Items remaining unclaimed after a reasonable period may be disposed of or donated. Any applicable storage and return costs are the responsibility of the Booking Organiser.

25. Noise & Music

Music is welcome during your event.

As The Clubhouse is located within a shared business building, we ask organisers to keep music and amplified sound at a reasonable level, particularly during normal business hours.

If requested by GLASGLOW GIRLS CLUB or building management, organisers must reduce noise levels.

26. Damage & Liability

The Booking Organiser accepts responsibility for damage caused by themselves, their guests or suppliers.

This includes:

• furniture
• equipment
• televisions
• walls
• flooring
• lost keys
• excessive cleaning
• specialist cleaning
• replacement costs

Reasonable repair or replacement costs may be recovered.

The Booking Organiser is responsible for ensuring they hold any required valid insurance cover appropriate to their event. The Booking Organiser may be required to provide to GLASGLOW GIRLS CLUB evidence of appropriate public liability insurance. Where the Booking Organiser is responsible for obtaining public liability insurance, it is the Booking Organiser’s responsibility to ensure that such insurance is appropriate and adequate for the Event. Any request by GLASGLOW GIRLS CLUB for evidence of insurance is for information only and does not constitute approval or verification of the adequacy or scope of that insurance.

The Booking Organiser agrees to indemnify GLASGLOW GIRLS CLUB against claims, losses or damages arising from their negligence, breach of these Conditions or failure to comply with applicable legislation, except where caused by the negligence of GLASGLOW GIRLS CLUB.

Except where liability cannot legally be excluded (including death or personal injury caused by negligence or fraud), GLASGLOW GIRLS CLUB’s total liability arising out of or in connection with the booking shall be limited to the amount paid by the Booking Organiser for the hire.

We reserve the right to require a refundable damage deposit for certain venue hire bookings where we reasonably consider it appropriate, taking into account the nature of the booking. Any such requirement will be notified to you before your booking is accepted.

27. Force Majeure

GLASGLOW GIRLS CLUB shall not be liable for any failure or delay in performing its obligations under these Conditions where this is caused by circumstances beyond its reasonable control, including (without limitation) fire, flood, severe weather, epidemic or pandemic, industrial action, utility failure, government action or closure of the building.

Where reasonably practicable, GLASGLOW GIRLS CLUB may offer an alternative date. If no alternative date is agreed, our liability shall be limited to refunding any part of the Venue Hire Fee actually paid to by the Booking Organiser to GLASGLOW GIRLS CLUB in respect of the affected Booking.

GLASGLOW GIRLS CLUB shall have no liability for any indirect or consequential loss, or for any costs incurred by the Booking Organiser with third parties in connection with the Booking.

28. Privacy & Data Protection

The Booking Organiser is responsible for complying with all applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, in relation to any personal data collected or processed in connection with the event. GLASGLOW GIRLS CLUB is not responsible for attendee data collected by organisers during their events.

29. Sustainability

We’re proud to operate a community-focused venue and encourage organisers to consider the environmental impact of their events wherever possible.

Where practical, we encourage organisers to:

• minimise waste;
• recycle appropriately;
• avoid unnecessary single-use plastics;
• use reusable serving items where possible; and
• take unwanted materials with them rather than disposing of them at the venue.

30. Complaints & Feedback

If something doesn’t meet your expectations, we’d genuinely like to know.

Please let us know as soon as reasonably possible so we have the opportunity to resolve any issues and continue improving The Clubhouse experience for future organisers.

We’re always happy to receive positive feedback too!

31. GLASGLOW GIRLS CLUB Termination Rights

GLASGLOW GIRLS CLUB reserves the right to terminate the hire immediately where the organiser or attendees breach these Conditions, behave in a manner that presents a safety risk, causes nuisance or damage, or engages in unlawful activity. No refund will be payable.

Governing Law & Changes to These Conditions

These Conditions are governed by the laws of Scotland.

The version applicable to your booking will be the version in force on the date your Booking is confirmed.

Acceptance of these Conditions

By signing below, the Booking Organiser confirms that they have read, understood and accept these Conditions and agree to abide by them.

Booking Details

Event Name: _______________________________________
Organisation: _______________________________________
Booking Organiser: __________________________________
Event Date(s): ______________________________________
Hire Time: _________________________________________
Mobile Number: _____________________________________
Email Address: ______________________________________
Emergency Contact: __________________________________

Signed by the Booking Organiser

Name: ________________________________________________
Signature: _____________________________________________
Date: _________________________________________________

Acknowledged by GLASGLOW GIRLS CLUB

Name: ________________________________________________
Position: ______________________________________________
Signature: _____________________________________________
Date: _________________________________________________

GLASGLOW GIRLS CLUB Ltd
Business & Social Membership Terms and Conditions

Last updated September 2026

Welcome

Welcome to GLASGLOW GIRLS CLUB.

We’re delighted you’ve chosen to become part of our community.

These Membership Terms and Conditions (these Terms) explain the agreement between you and GLASGLOW GIRLS CLUB Limited when you purchase a Social Club Membership or Business Club Membership.

They set out what you can expect from us, what we ask of our members, and the terms that apply to your membership.

Our aim is to provide a welcoming, supportive and inclusive community where women can connect, grow, discover opportunities and enjoy exclusive benefits. As our community continues to evolve, so too may the services, events and benefits we offer. These Terms are designed to provide clarity whilst allowing us the flexibility to continually improve your membership experience.

Please read these Terms carefully before purchasing or renewing your membership.

1. About GLASGLOW GIRLS CLUB

These Terms apply to all memberships purchased from GLASGLOW GIRLS CLUB Limited.

Throughout these Terms:

• “We”, “Us” and “Our” mean GLASGLOW GIRLS CLUB Limited.
• “You” and “Your” mean the individual or business purchasing the membership.
• “Membership” means the membership package you have purchased.
• “Platform” means our website, member portal, mobile application and any other digital platforms we operate for members.
• “Member Communication Channels” means any online or offline communities we operate for members, including but not limited to Facebook groups, WhatsApp communities, email communications, the mobile app, member portal and future communication platforms.

GLASGLOW GIRLS CLUB Limited is a company incorporated in Scotland (Company Number SC599345).

Registered Office:
c/o Clarity Accounting (Scotland) Ltd
234 West George Street
Glasgow
G2 4QY
VAT Registration Number: 462 3469 83
Email: [email protected]
Website: www.glasglowgirlsclub.com

2. Our Memberships

GLASGLOW GIRLS CLUB currently offers two membership categories:

• Social Club Membership
• Business Club Membership

Our Business Club currently includes several membership tiers.

The current membership options, pricing and benefits are published on our website.

We may introduce new membership categories, retire existing memberships or amend membership features from time to time.

3. Membership Benefits

Membership of GLASGLOW GIRLS CLUB is designed to provide access to an evolving community and the benefits associated with it, rather than any single feature, event, service or platform.

We are committed to continually developing and improving our memberships to ensure they remain valuable, relevant and sustainable. As a result, the specific benefits included within each membership may change from time to time in accordance with these Terms. The benefits available to you will depend on the membership category and membership tier you have selected at the time of purchase.

Current membership benefits are published on our website and may include, where applicable:

• access to exclusive online communities;
• member-only events, networking opportunities and experiences;
• educational resources, workshops and digital content;
• discounts on selected events, products or services;
• exclusive partner offers;
• business visibility opportunities;
• co-working opportunities and Clubhouse access (where included); and
• other benefits introduced from time to time.

The description of benefits published on our website at the time you purchase or renew your membership forms part of your membership information.

4. Evolving Our Membership

GLASGLOW GIRLS CLUB continually reviews and develops its memberships to ensure they remain relevant, valuable and sustainable. We may make reasonable changes to membership benefits to improve our services, respond to member feedback, reflect changes in technology or business operations, or where necessary for legal or operational reasons. We will not make changes that materially reduce the overall value of your membership without providing appropriate notice or, where required by applicable law, an appropriate remedy.

5. Membership Categories & Tiers

GLASGLOW GIRLS CLUB currently offers the following membership categories:

• Social Club Membership, designed for individuals looking to connect, socialise and enjoy exclusive member benefits and experiences.
• Business Club Membership, designed to support women in business through visibility, education, networking, collaboration and business growth opportunities.

Our Business Club may include multiple membership tiers, each offering different levels of access and benefits.

The current membership categories, tiers, pricing and included benefits are published on our website.

We reserve the right to introduce, amend or retire membership categories or tiers where necessary to support the continued growth and development of GLASGLOW GIRLS CLUB.

6. Joining GLASGLOW GIRLS CLUB

To become a member, you must create an account through our Platform and provide accurate, complete and up-to-date information.

By purchasing a membership you confirm that:

• the information you provide is accurate;
• you have the legal authority to accept these Terms;
• if purchasing a Business Membership, you are authorised to act on behalf of the business where applicable;
• you are at least 18 years of age; and
• you agree to comply in full with these Terms.

You are responsible for keeping your account information up to date and for maintaining the confidentiality of your login details.

Memberships are personal to the named member and may not be transferred, shared or assigned to another individual or business unless we expressly agree in writing otherwise.

7. Your Membership Account

Your membership account provides access to the benefits associated with your membership.

Depending on your membership type, this may include access to:

• the member portal;
• the GLASGLOW GIRLS CLUB App;
• online communities;
• digital resources;
• event booking facilities;
• business directories;
• member offers; and
• other services available as part of your membership.

You are responsible for ensuring that anyone using your account has your authority to do so. We recommend keeping your login details secure and notifying us immediately if you believe your account has been accessed without permission.

We may suspend access to your account where we reasonably believe there has been unauthorised use, fraudulent activity or a breach of these Terms.

8. Membership Fees and Payment

Membership fees are payable in accordance with the membership option you select at the time of purchase.

Current membership fees are published on our website and may be amended from time to time. Any changes to membership fees will apply to new memberships immediately and to existing members upon their next renewal, unless otherwise stated.

Membership fees must be paid using one of the payment methods made available by GLASGLOW GIRLS CLUB.

If we are unable to collect payment for your membership, we reserve the right to suspend or terminate your membership until payment has been successfully received.

All prices are stated in Pounds Sterling (£) and include VAT where applicable.

9. Membership Renewals

Unless stated otherwise at the time of purchase, memberships renew automatically at the end of each membership period.

By purchasing a membership, you authorise us to collect future renewal payments using your chosen payment method until your membership is cancelled.

We will send a reminder email before renewal (normally at least 7 days before the renewal date) explaining the renewal date, the renewal price and how to cancel. However, it remains your responsibility to manage your membership and cancellation preferences.

Renewal payments will be charged at the membership fee applicable at the time of renewal.

10. Cancelling Your Membership

You may cancel your membership at any time through your online account or by contacting us using the details provided within these Terms.

Cancellation prevents future renewal payments but does not normally entitle you to a refund for any unused portion of your current membership period.

Your membership benefits will continue until the end of the paid membership period, after which your access to member-only services and benefits will end.

Where a membership has been purchased using a promotional offer, bundled package or discounted rate, cancellation will not normally affect the terms under which that membership was originally purchased.

Nothing in this section affects your statutory rights under applicable consumer law.

11. Cooling-Off Rights

If you purchase your membership online or at a distance, you may have the right to cancel your purchase within 14 days under applicable consumer law.

However, where you have expressly requested that we begin providing membership services during the cooling-off period (e.g. if you request immediate access to digital content, member-only communities, downloadable resources, exclusive events or other membership benefits during this period) you acknowledge that your right to cancel or receive a full refund may be reduced or lost in accordance with applicable consumer legislation.

Where a refund is due, it will be processed using the original payment method.

12. Upgrades, Downgrades and Transfers

Members may be able to upgrade or downgrade their membership, subject to the options available at the time.

Any upgrade or downgrade will take effect in accordance with the process communicated by GLASGLOW GIRLS CLUB and may result in changes to membership fees, benefits or renewal dates.

Business memberships are intended for the individual or business named at the time of purchase and may not be shared across multiple individuals unless expressly permitted by the membership purchased.

From time to time, GLASGLOW GIRLS CLUB may offer additional Partner Memberships or similar arrangements, allowing an additional named individual from the same business to access selected membership benefits. Such memberships are available only with our prior approval, are subject to the applicable fees and terms in place at the time, and may not be transferred to another individual without our prior written consent.

13. Promotional Memberships and Special Offers

From time to time, GLASGLOW GIRLS CLUB may offer promotional pricing, introductory offers, bundled packages or limited-time membership incentives.

Unless expressly stated otherwise:

• promotional offers are available only during the advertised period;
• offers cannot be applied retrospectively;
• promotional offers cannot be exchanged for cash or alternative benefits;
• only one promotional offer may be applied per membership purchase unless otherwise stated; and
• renewal payments will normally be charged at the standard membership price applicable at the time of renewal unless the promotion specifically states otherwise.

Where promotional offers include additional benefits, gifts or bonus services, these are provided as part of the promotion and may not form part of the ongoing membership after renewal unless expressly stated

14. Community Standards

GLASGLOW GIRLS CLUB exists to create welcoming, supportive and empowering communities where members can connect, collaborate and thrive.

By becoming a member, you agree to contribute positively to our community and to treat fellow members, guests, partners, speakers, sponsors, volunteers and members of our team with kindness, courtesy and respect.

We want every member to feel safe, included and valued, whether interacting online or in person.

15. Member Code of Conduct

When participating in any GLASGLOW GIRLS CLUB activity, you agree that you will not:

• engage in bullying, harassment, discrimination or abusive behaviour;
• intimidate, threaten or deliberately upset other members;
• use offensive, defamatory or inappropriate language;
• post or share unlawful, misleading or harmful content;
• deliberately disrupt events, workshops or online communities;
• misuse member contact information;
• impersonate another person or business;
• engage in fraudulent activity;
• repeatedly promote products or services outside the opportunities provided through your membership; or
• act in a manner that could reasonably damage the reputation of GLASGLOW GIRLS CLUB or negatively impact the experience of other members.

These standards apply equally across our digital platforms, communication channels, in-person events, co-working spaces and any other activities organised or facilitated by GLASGLOW GIRLS CLUB.

16. Member Communication Channels

From time to time, GLASGLOW GIRLS CLUB may operate a range of communication channels to support members.

These may include, but are not limited to:

• Facebook communities;
• WhatsApp groups or communities;
• our website and member portal;
• the GLASGLOW GIRLS CLUB App;
• email communications;
• online forums;
• co-working spaces;
• in-person events; and
• other communication platforms introduced by us from time to time.

Access to these communication channels forms part of your membership and is subject to these Terms and any community guidelines or codes of conduct that we publish from time to time. Where additional guidelines apply to particular membership benefits, programmes or community spaces (including, for example, Facebook groups, WhatsApp communities, The Clubhouse and accountability programmes) members agree to comply with those guidelines when participating in those activities.

Failure to comply with applicable community guidelines may result in suspension or removal from the relevant communication channel or, in serious or repeated cases, termination of membership in accordance with these Terms.

We reserve the right to introduce, amend or discontinue communication platforms where appropriate.

16.1 Third-Party Community Platforms

Certain membership benefits include access to private communities hosted on third-party platforms, including (but not limited to) Facebook and WhatsApp.

Participation in these communities is entirely optional. Members may choose to join, mute, leave or rejoin these communities at any time (subject to any applicable membership eligibility requirements).

Members acknowledge that profile information and contact details made visible through these platforms (such as names, profile photographs, telephone numbers or other profile information) may be visible to other members in accordance with each platform’s own privacy settings.

Use of these platforms is also subject to the relevant platform’s own terms of use and privacy policy.

GLASGLOW GIRLS CLUB cannot control the actions of individual members on third-party platforms and is not responsible for information that members choose to share with one another through those platforms.

Members are responsible for managing their own privacy settings, considering carefully what information they choose to share, and complying with any community guidelines published by GLASGLOW GIRLS CLUB.

17. Moderation

To maintain a safe and welcoming environment, GLASGLOW GIRLS CLUB reserves the right to moderate all community spaces.

This may include:

• approving or declining membership requests;
• moderating posts, comments or other content;
• removing content that breaches our community standards;
• limiting access to specific areas of the community;
• temporarily muting members from communication channels; or
• suspending or permanently removing access where necessary.

Moderation decisions will always be made at our reasonable discretion with the aim of protecting the wider community.

18. Suspension and Termination

We hope never to remove a member from our community. However, we reserve the right to suspend or terminate membership, without refund where appropriate, if we reasonably believe that a member has:

• seriously or repeatedly breached these Terms;
• behaved in a way that places other members, guests or staff at risk;
• engaged in bullying, harassment or discrimination;
• acted dishonestly or fraudulently;
• brought GLASGLOW GIRLS CLUB into serious disrepute; or
• otherwise acted in a manner that is incompatible with the values and safe operation of our community.

Where appropriate, we may issue warnings or seek to resolve concerns before taking formal action, but we are not obliged to do so where immediate action is considered necessary to protect our members, staff or business.

19. Confidentiality and Respect for the Community

As part of your membership, you may become aware of personal stories, business ideas, commercial information or other confidential matters shared by fellow members.

Whilst members remain free to discuss their own experiences, you agree to respect the privacy and confidentiality of other members and not disclose information shared within the community where it is reasonable to expect that it was shared in confidence.

This includes, but is not limited to:

• discussions within member-only groups or communication channels;
• information shared during events, workshops, mentoring sessions or networking activities;
• personal circumstances shared by members; and
• business ideas, strategies or commercially sensitive information.

Nothing in this clause prevents the reporting of unlawful conduct or matters where disclosure is required by applicable law.

20. Fair Use of the Community and Member Connections

GLASGLOW GIRLS CLUB exists to encourage genuine relationships, meaningful collaboration and mutual support between members. Networking and building connections are at the heart of our community, and we actively encourage members to engage with one another in a positive, respectful and authentic way.

Members are welcome to:

• build professional and personal relationships;
• collaborate with fellow members;
• promote themselves through the opportunities included within their membership; and
• develop business opportunities that arise naturally through genuine connection.

However, to protect the trust and integrity of our community, members must not:

• harvest or collect member contact details without permission;
• send unsolicited bulk sales messages or marketing communications;
• repeatedly contact members after being asked to stop;
• use member information for purposes unrelated to participation in GLASGLOW GIRLS CLUB;
• solicit or recruit members to competing communities, memberships or organisations in a way that we reasonably consider undermines the interests or integrity of GLASGLOW GIRLS CLUB; or
• engage in any activity that we reasonably consider to be an abuse of the trust placed in our community.

We reserve the right to investigate any suspected breach of these Terms and to take appropriate action where we reasonably consider these Terms have been breached. This may include issuing warnings, restricting access to communication channels, suspending membership or terminating membership where appropriate, without prejudice to any other rights or remedies available to us.

Whilst GLASGLOW GIRLS CLUB seeks to create opportunities for networking, collaboration and business development, we do not guarantee any particular commercial outcome, business growth, income or other result from membership.

20.1 Member Business Compliance

Members are solely responsible for all products, services, events, promotions, advice and information they provide, advertise or make available through GLASGLOW GIRLS CLUB. Members confirm that their business activities comply with all applicable UK legislation, regulatory requirements, licensing obligations and professional standards relevant to their business. Members must ensure that any marketing, promotions or offers shared through GLASGLOW GIRLS CLUB are accurate, lawful and do not mislead other members.

Members should carry out their own enquiries before entering into any commercial arrangement with another member. GLASGLOW GIRLS CLUB is not a party to, and accepts no responsibility for, agreements entered into between members.

GLASGLOW GIRLS CLUB does not verify, endorse, approve or guarantee the quality, legality or suitability of any member’s products or services and any contract entered into between members remains solely between those parties.

Recommendations, testimonials and opinions shared by members represent their own experiences and do not constitute an endorsement by GLASGLOW GIRLS CLUB.

21. Events, Workshops and Experiences

Members may have access to a range of events, workshops, networking sessions, retreats, co-working opportunities and other experiences as part of their membership or as separately ticketed events.

Attendance at events is subject to availability and any booking requirements published at the time.

Whilst we will make every reasonable effort to deliver events as advertised, we reserve the right to:

• amend event content or format;
• substitute speakers, hosts or facilitators;
• change venues, dates or times;
• alter event capacity;
• move events online or to an alternative location where appropriate; or
• cancel events where circumstances make this necessary.

Where an event is cancelled by GLASGLOW GIRLS CLUB, any refund or alternative arrangements will be communicated in accordance with the booking terms applicable to that event.

Members are expected to behave respectfully towards venues, speakers, suppliers, volunteers, staff and fellow attendees at all times.

Members are responsible for notifying us of any dietary requirements or allergies when booking events. Whilst we will endeavour to accommodate notified requirements where reasonably possible, we cannot guarantee that refreshments will be free from allergens.

21.1 Health & Wellbeing Activities

Some membership benefits, events, workshops, classes or resources may include activities relating to health, wellbeing, fitness or personal development (for example, yoga, Pilates, breathwork, meditation or similar activities).

Members particpate in these activities voluntarily and are responsible for ensuring that they are medically fit and able to participate safely. If you have any concerns about your health or suitability for an activity, you should seek appropriate medical advice before taking part.

To the fullest extent permitted by law, GLASGLOW GIRLS CLUB and any guest speakers, instructors or facilitators are not responsible for any injury, illness, loss or damage arising from a member’s participation in these activities, except where liability cannot be excluded or limited by applicable law.

Any health, wellbeing or lifestyle information shared through our membership, events or online resources is provided for general information only and should not be relied upon as as medical, healthcare or professional advice. It is not intended to replace advice, diagnosis or treatment from an appropriately qualified healthcare professional.

Guest speakers, instructors and facilitators may be independent third parties and are responsible for the content of their own sessions.

22. The Clubhouse and Co-working

Where your membership includes access to The Clubhouse or co-working facilities, you agree to use these spaces responsibly and with consideration for others.

Members must:

• treat the space, equipment and furnishings with care;
• leave workspaces clean and tidy after use;
• follow any health and safety guidance provided;
• respect other members’ ability to work without unnecessary disruption;
• report any damage or maintenance issues promptly; and
• comply with any booking or access procedures in place.

We reserve the right to amend access arrangements, opening hours, booking systems or facilities from time to time.

Access to The Clubhouse or co-working facilities may be suspended or withdrawn where we reasonably believe these Terms have been breached or where operational circumstances require it.

23. Guest Speakers, Experts and Third-Party Partners

From time to time, GLASGLOW GIRLS CLUB may invite guest speakers, trainers, facilitators, sponsors or other third-party organisations to contribute to our events, programmes or member benefits.

The views, opinions and advice provided by third parties are their own and do not necessarily reflect those of GLASGLOW GIRLS CLUB.

Whilst we take reasonable care when selecting our partners, we do not guarantee the accuracy, completeness or suitability of any information, advice or services provided by third parties.

Any contract entered into between you and a third-party provider is solely between you and that provider unless expressly stated otherwise.

24. Digital Resources and Member Content

Your membership may include access to digital resources such as recordings, templates, workbooks, guides, online courses, webinars, AI tools, downloads and other educational materials.

These resources are provided for your personal use or, where applicable, the internal use of your business.

Unless expressly permitted by us in writing, members must not:

• reproduce, copy or distribute member resources;
• share access with non-members;
• sell, licence or commercially exploit member materials;
• upload our materials to other platforms; or
• remove copyright notices or branding.

Access to digital resources may end when your membership ends unless otherwise stated.

25. Photography, Video and Media

Photographs, video recordings and other media may be captured during GLASGLOW GIRLS CLUB events, workshops and activities.

By attending our events, you acknowledge that you may appear in photographs or recordings used by GLASGLOW GIRLS CLUB for promotional, marketing or editorial purposes.

If you would prefer not to appear in photographs or recordings, please notify a member of our team before or during the event. Whilst we will make reasonable efforts to accommodate your request, we cannot guarantee that incidental inclusion will always be avoided.

Members must not record, livestream or photograph events in a way that infringes the privacy or rights of other attendees without appropriate permission.

26. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information responsibly.

Any personal information you provide to GLASGLOW GIRLS CLUB will be collected, stored and processed in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information about how we collect, use, store and protect your personal data is set out in our Privacy Policy, which is available on our website.

By becoming a member, you acknowledge that we may process your personal information for purposes including:

• administering your membership;
• processing payments;
• communicating with you about your membership;
• managing bookings and events;
• providing member benefits and services;
• responding to enquiries; and
• complying with our legal obligations.

We will never sell your personal information to third parties.

27. Marketing Communications

We may contact you regarding your membership, account, bookings, renewals or other administrative matters where necessary to fulfil our contract with you.

Where you have given your consent, we may also send you marketing communications relating to:

• upcoming events;
• member benefits;
• promotions and offers;
• partner opportunities;
• business updates; and
• other services offered by GLASGLOW GIRLS CLUB.

You may update your marketing preferences or unsubscribe from marketing communications at any time. Unsubscribing from marketing communications will not affect essential service communications relating to your membership.

28. Intellectual Property

Unless otherwise stated, all content created, published or made available by GLASGLOW GIRLS CLUB remains our intellectual property or that of our licensors.

This includes, but is not limited to:

• branding and logos;
• written content;
• educational resources;
• workbooks and templates;
• presentations;
• graphics and photography;
• videos and recordings;
• digital downloads;
• online courses;
• AI tools and prompts;
• website content; and
• any other materials produced by or for GLASGLOW GIRLS CLUB.

Membership does not transfer ownership of any intellectual property rights.

Members may use our materials for their own personal use or, where applicable, within their own business where expressly permitted.

Members must not copy, reproduce, distribute, publish, modify, sell or commercially exploit our materials without our prior written permission.

29. Member Content

Members may choose to submit content to GLASGLOW GIRLS CLUB, including comments, testimonials, photographs, reviews, competition entries, social media content or other contributions.

By submitting content, you confirm that:

• you own the necessary rights to that content;
• the content does not infringe the rights of any third party; and
• you grant GLASGLOW GIRLS CLUB a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display that content for marketing, promotional and community purposes.

Where appropriate, we will always endeavour to credit the creator.

30. Website and Platform Use

When using our website, member portal, mobile application or other digital services, you agree not to:

• interfere with the operation or security of our systems;
• attempt to gain unauthorised access to accounts or data;
• upload malicious software or harmful code;
• misuse our digital platforms;
• use automated tools to scrape or harvest information; or
• use our platforms for unlawful purposes.

We reserve the right to restrict or suspend access where we reasonably believe these Terms have been breached.

31. Limitation of Liability

Nothing within these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

Subject to the above, GLASGLOW GIRLS CLUB shall not be liable for:

• indirect or consequential loss;
• economic loss;
• loss of goodwill;
• interruption to business activities;
• loss arising from third-party services or platforms; or
• circumstances beyond our reasonable control.

Members participate in events, activities and community discussions at their own discretion and remain responsible for their own decisions and actions.

Our total liability arising from your membership shall not exceed the amount paid by you for your current membership period, except where otherwise required by applicable law.

32. Force Majeure

GLASGLOW GIRLS CLUB shall not be liable for any delay or failure to perform its obligations where this results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

• severe weather;
• fire or flood;
• pandemic or public health emergency;
• industrial action;
• power or internet outages;
• government restrictions;
• venue closures;
• acts of terrorism; or
• other unforeseen events.

Where reasonably possible, we will seek to provide alternative arrangements. Where this is not reasonably possible, we will provide any refund required by applicable law or these Terms.

33. Changes to These Terms

We may amend these Terms from time to time to:

• reflect changes in legislation;
• improve clarity;
• introduce new services or membership features;
• reflect operational changes; or
• protect the ongoing operation of GLASGLOW GIRLS CLUB.

The most up-to-date version will always be published on our website.

Where changes are significant, we will make reasonable efforts to notify members before they take effect.

Continued renewal or continued use of your membership after the changes take effect will constitute acceptance of those updated Terms.

34. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Scotland.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

35. Complaints and Feedback

We are committed to providing a positive experience for all members and welcome feedback on our services.

If you are dissatisfied with any aspect of your membership, we encourage you to contact us in the first instance so that we have the opportunity to understand your concerns and work towards a fair resolution.

Complaints should be submitted in writing to [email protected] and will be reviewed by an appropriate member of our team. We aim to acknowledge complaints promptly and respond within a reasonable timeframe.

Raising a complaint will not affect your statutory rights.

36. Contact Us

If you have any questions about these Terms or your membership, you can contact us using the details below:

GLASGLOW GIRLS CLUB Limited
Email: [email protected]
Website: www.glasglowgirlsclub.com

Registered Office:
c/o Clarity Accounting (Scotland) Ltd
20–23 Woodside Place
Glasgow
G3 7QL
Company Number: SC599345
VAT Registration Number: 462 3469 83

GLASGLOW GIRLS CLUB
Customer Information, Booking Terms & Shopping Policies

Last Updated: September 2026

Welcome

Thank you for choosing GLASGLOW GIRLS CLUB.

Whether you’re purchasing merchandise, booking an event, reserving a co-working pass or joining us for one of our experiences, we want every interaction with us to be enjoyable, straightforward and transparent.

This document explains how purchases and bookings are made, what you can expect from us, and the terms that apply when using our website or purchasing our products and services.

We’ve written these terms as clearly as possible to help answer common questions before you buy. Some of our services, such as our memberships and venue hire, are governed by their own dedicated terms and conditions. Where separate terms apply, these will be made available to you before you complete your purchase or booking.

If you have any questions at any stage, our team will always be happy to help.

1. About GLASGLOW GIRLS CLUB

GLASGLOW GIRLS CLUB is a community dedicated to bringing women together through friendship, business, learning and shared experiences.

Through our website, we offer a range of products and services, including merchandise, event tickets, workshops, co-working passes, gift vouchers and other experiences designed to support and inspire our community.

When you purchase from us, you’re supporting an independent, female-founded business and helping us continue to create opportunities for women to connect, grow and thrive.

Throughout this document, references to “we”, “our” or “us” mean GLASGLOW GIRLS CLUB LIMITED (SC599345). References to “you” or “your” mean the person purchasing or booking our products or services.

2. Other Terms That May Apply

Some GLASGLOW GIRLS CLUB products and services are subject to their own specific terms and conditions.

Where separate terms apply, they will take precedence over these general Customer Information, Booking Terms & Shopping Policies where there is any inconsistency.

Separate terms currently apply to:

• Business Memberships
• Social Memberships
• Clubhouse Venue Hire

3. How to Purchase or Book

Products and services can be purchased through our website or, where applicable, through one of our approved booking or payment platforms.

By placing an order or making a booking, you confirm that:

• you are at least 18 years of age, or have the permission of a parent or guardian where appropriate;
• the information you provide is accurate and complete;
• you are authorised to use the payment method provided; and
• you agree to these Customer Information, Booking Terms & Shopping Policies, together with any additional terms relating to the specific product or service you are purchasing.

All purchases and bookings are subject to acceptance by GLASGLOW GIRLS CLUB. We reserve the right to refuse or cancel an order where reasonably necessary, including where payment cannot be authorised, products become unavailable, pricing errors occur or we reasonably believe these terms have been breached.

4. Prices & Payment

We aim to ensure that all prices displayed on our website are accurate and up to date.

Unless otherwise stated, all prices are shown in Pounds Sterling (£). Where applicable, Value Added Tax (VAT) will be clearly indicated during the checkout process.

We reserve the right to change the prices of our products and services at any time. Any changes will not affect orders or bookings that have already been accepted and paid for.

Payment must be made in full at the time of purchase unless an alternative payment arrangement has been clearly agreed in writing.

We accept payment using the methods displayed during checkout. All payments are processed securely through our authorised payment providers. GLASGLOW GIRLS CLUB does not store your full payment card details.

If we discover that a product or service has been incorrectly priced due to an administrative or technical error, we reserve the right to cancel the order before it has been fulfilled. Where this happens, we will contact you as soon as possible and provide the option to place a new order at the correct price or receive a full refund.

Where a payment is declined or cannot be authorised, your purchase or booking will not be confirmed until successful payment has been received.

5. Order Confirmation

Once your purchase or booking has been successfully completed, we will send confirmation to the email address provided during checkout.

Please check your confirmation carefully and contact us as soon as possible if you believe any details are incorrect.

If you do not receive your confirmation email, please check your junk or spam folder before contacting us.

Your order or booking is only confirmed once you have received confirmation from GLASGLOW GIRLS CLUB.

6. Availability

All products, event spaces, tickets, co-working passes and experiences are offered subject to availability.

While we make every effort to ensure availability is accurately displayed, there may occasionally be circumstances beyond our control where an item or service becomes unavailable after purchase.

If this happens, we will contact you as soon as reasonably possible to discuss the available options, which may include:

• offering an alternative product, service or date (where appropriate);
• placing you on a waiting list (where applicable); or
• providing a full refund where we are unable to fulfil your purchase.

A ticket does not guarantee admission if it has been:

• copied or duplicated;
• altered or defaced;
• purchased through an unauthorised reseller where this is prohibited; or
• obtained fraudulently.

GLASGLOW GIRLS CLUB reserves the right to refuse entry where we reasonably believe a ticket is invalid.

7. Merchandise

We love creating products that celebrate our community, and we hope you’ll enjoy wearing and using them as much as we’ve enjoyed designing them.

The following terms apply to all merchandise purchased from GLASGLOW GIRLS CLUB.

7.1 Product Information

We take great care to ensure that all product descriptions, images and prices are as accurate as possible.

However:

• colours may vary slightly depending on your screen or device settings;
• product images are for illustration purposes only; and
• as many of our products are produced in small batches, minor variations between items may occasionally occur.

We reserve the right to amend product specifications, pricing or availability without notice where reasonably necessary.

8. Delivery

Delivery options, estimated timescales and charges will be displayed during the checkout process.

Delivery times are estimates only and may occasionally be affected by factors outside our control, including courier delays, adverse weather or supplier issues.

Whilst we will always do our best to keep you updated, GLASGLOW GIRLS CLUB cannot accept responsibility for delays caused by third-party delivery providers.

Risk in the goods passes to you when your order has been delivered to the delivery address provided.

Ownership of the goods transfers to you once full payment has been received.

8.1 International Deliveries

We currently deliver throughout the United Kingdom. If you wish to place an order for delivery outside the UK, please contact us before placing your order so we can confirm whether delivery is available and provide a quotation for postage costs.

Unless otherwise stated, the customer is responsible for paying any customs duties, import taxes, VAT or other local charges applicable to international deliveries.

8.2 Delivery Information

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate. We are not responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.

8.3 Lost or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible. We will work with our delivery provider to investigate and, where appropriate, arrange a replacement or refund in accordance with your statutory rights. Nothing in this clause affects your statutory rights.

8.4 Pre-Orders

From time to time, selected products may be offered on a pre-order basis.

Where applicable, an estimated dispatch date will be displayed on the product page. Please note that dispatch dates are estimates only and may change due to manufacturing, supplier or delivery delays.

If your order contains both pre-order and in-stock items, we may either dispatch the items together once the pre-order is available or separately at our discretion without additional delivery charges unless clearly stated before the order is placed. If there is a significant delay to the estimated dispatch date, we will contact you and you will have the option to continue with your order or cancel for a full refund.

9. Faulty or Damaged Goods

We hope every order arrives safely and in perfect condition.

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible, providing your order number and, where appropriate, photographs of the issue.

Where goods are confirmed to be faulty, damaged or not as described, we will offer an appropriate remedy in accordance with your statutory rights, which may include:

• a repair;
• a replacement;
• a refund; or
• another suitable resolution.

Nothing in these Terms affects your statutory consumer rights under applicable consumer protection legislation.

10. Returns & Change of Mind

If you change your mind about your purchase, where you have a statutory right to cancel, you may cancel your purchase within 14 days of receiving the goods, unless an exception applies..

Please note that some items may not be eligible for return, including:

• personalised or customised products;
• products made specifically to your order;
• sealed goods that are unsuitable for return once opened for hygiene or health protection reasons; and
• any other products excluded under applicable consumer legislation.

Returned goods must be unused, in their original condition and, where possible, returned in their original packaging.

Customers are responsible for return postage costs unless the goods are faulty, damaged or supplied in error.

Further information on how to arrange a return can be obtained by contacting our team.

11. Refunds

Where a refund is approved, it will normally be processed using the original payment method.

Please allow up to 14 days for the refund to appear in your account, although many refunds are processed sooner depending on your payment provider.

12. Digital Products

Digital products are supplied electronically and are available for personal use only unless otherwise stated.

Where you have expressly requested immediate access to a digital product and acknowledged that your statutory right to cancel will be lost once the download or streaming begins, your right to cancel ends as soon as access to the digital content has been provided. After this point, no refunds or cancellations will be available except where required by applicable law.

Digital products may not be copied, shared, reproduced, distributed, resold or used for commercial purposes without our prior written permission.

12.1 Workshop Recordings

Where access to workshop recordings or replay content is provided, access is granted solely to the individual purchaser or member.

Recordings must not be copied, shared, reproduced, downloaded (unless expressly permitted), distributed or made available to any third party.

All intellectual property rights in workshop recordings remain vested in Glasglow Girls Club unless otherwise stated.

Workshop recordings and digital content must not be used to train artificial intelligence systems or incorporated into machine learning datasets without the prior written consent of GLASGLOW GIRLS CLUB.

13. Event Tickets

We host a wide variety of events, experiences, workshops and community gatherings throughout the year. Whether you’re joining us for a networking event, brunch, workshop, social activity or special experience, we’re delighted you’ll be joining us.

The following terms apply to all event ticket purchases unless specific event information states otherwise.

Please note that participation in certain activities may not be suitable for everyone. Customers are responsible for ensuring they are medically fit to participate and for notifying us of any relevant accessibility or medical requirements.

14. Purchasing Tickets

Tickets can be purchased through our website or an authorised booking platform.

Your booking is confirmed once payment has been successfully processed and you have received a confirmation email from GLASGLOW GIRLS CLUB or our authorised ticketing partner.

Please check your booking confirmation carefully and contact us promptly if any details appear to be incorrect.

If you ask us to begin providing the service during the statutory cancellation period, you acknowledge that you may lose your cancellation right once the service has been fully performed or may be required to pay for services provided before cancellation.

15. Ticket Prices

Ticket prices are displayed at the time of booking.

All prices are shown in Pounds Sterling (£) and include VAT where applicable.

We reserve the right to amend ticket prices at any time before a booking is confirmed. Price changes will not affect tickets that have already been purchased.

16. Transfers & Resale

Unless otherwise stated for a particular event:

• Tickets are non-refundable except where required by applicable law or as expressly set out in these Terms.
• Tickets may not be resold for commercial gain.
• Tickets may not be advertised or offered as part of a competition, promotion or commercial package without our prior written permission.

Where an event allows ticket transfers, this will be clearly stated in the event information.

If transfers are permitted, requests should be made as early as possible before the event, and approval remains at the discretion of GLASGLOW GIRLS CLUB.

17. Cancellations by You

If you are no longer able to attend an event, please let us know as soon as possible.

As many of our events involve upfront commitments to venues, suppliers and guest experiences, tickets are generally non-refundable unless we cancel the event or applicable consumer law requires otherwise.

From time to time, we may choose to facilitate ticket transfers or waiting lists where operationally possible, but this cannot be guaranteed and remains entirely at our discretion.

18. Changes, Postponement or Cancellation by Us

Occasionally, circumstances outside our control may require us to make changes to an event.

This may include changes to:

• the venue;
• timings;
• speakers or hosts;
• activities or entertainment; or
• other elements of the advertised programme.

Where possible, we will provide reasonable notice of any significant changes.

If an event is postponed, your ticket will normally remain valid for the rescheduled date. Where you are unable to attend the new date, we will advise you of the options available at that time.

If an event is cancelled by GLASGLOW GIRLS CLUB and cannot be rescheduled, you will be offered an appropriate remedy, which may include a refund of the ticket price paid or a credit for a future event.

We will not reimburse additional costs incurred by attendees, including travel, accommodation, childcare or other personal expenses unless required by applicable law.

19. Admission & Behaviour

Our events are designed to provide welcoming, inclusive and enjoyable experiences for everyone.

By attending one of our events, you agree to behave respectfully towards our team, speakers, venue staff and other attendees.

We reserve the right to refuse admission or ask a person to leave an event without refund where their behaviour:

• puts the safety or wellbeing of others at risk;
• is abusive, threatening or discriminatory;
• causes significant disruption to the event; or
• is otherwise considered unacceptable by our event team.

20. Photography & Filming

Photographs and video may occasionally be taken during our events for promotional, marketing and community purposes.

By attending an event, you acknowledge that you may appear in photographs or video recordings.

If you would prefer not to be photographed or filmed, please speak to a member of our team when you arrive, and we will make every reasonable effort to accommodate your request. We reserve the right to retain historic photographs and videos already published.

21. Event Content

From time to time, presentations, workshops or printed materials may be provided as part of an event.

Unless otherwise stated, all content remains the intellectual property of GLASGLOW GIRLS CLUB or the relevant presenter and may not be copied, reproduced, distributed or used commercially without prior written permission of GLASGLOW GIRLS CLUB.

22. Co-working Passes

The Clubhouse has been created as a welcoming, flexible and collaborative workspace where our community can connect, focus and grow their businesses.

The following terms apply to all co-working passes purchased through GLASGLOW GIRLS CLUB.

23. Booking Your Co-working Sessions

Unless otherwise stated, all co-working sessions must be booked in advance.

Bookings are subject to desk availability and are allocated on a first come, first served basis.

Purchasing a co-working pass does not guarantee availability on every advertised co-working day. We recommend booking early, particularly during busier periods.

Access is available during the advertised co-working hours only.

24. Unlimited Monthly Pass

The Unlimited Monthly Pass provides access to available co-working sessions during the calendar month in which the pass is purchased.

Please note:

• Access is subject to desk availability.
• A limited number of Unlimited Monthly Passes are available each month and are valid for the month purchased.
• After purchasing your pass, you’ll receive an email with a booking link for your first co-working visit. Each time you make a booking, a new booking link will automatically be emailed to you until all of your passes have been used. Please note that all co-working visits included within your pass must be booked and used within 28 days of purchase. Booking links are only active during this validity period, so we recommend booking promptly to avoid your link expiring.
• Booking emails are sent to the email address used when purchasing your pass. If you check out using Apple Pay or Google Pay, this may be different from the email address linked to your Glow Club account. To ensure your bookings work correctly, please continue using the same email address that was used to complete your purchase when accessing your booking links.
• Event days, private hire days, public holidays and selected blackout dates are excluded.
• Pass holders may occasionally be asked to confirm dates they do not intend to attend to help us manage capacity.
• Specific desks cannot be permanently allocated or reserved.
• Unlimited Monthly Passes are valid only for the calendar month purchased and cannot be carried forward into future months.
• Unlimited Monthly Passes are non-refundable and non-transferable.

25. Flexi5 Pass

The Flexi5 Pass includes five individual co-working sessions.

Please note:

• All five sessions must be used within 28 days of the purchase date.
• After purchasing your pass, you’ll receive an email with a booking link for your first co-working visit. Each time you make a booking, a new booking link will automatically be emailed to you until all of your passes have been used. Please note that all co-working visits included within your pass must be booked and used within 28 days of purchase. Booking links are only active during this validity period, so we recommend booking promptly to avoid your link expiring.
• Booking emails are sent to the email address used when purchasing your pass. If you check out using Apple Pay or Google Pay, this may be different from the email address linked to your Glow Club account. To ensure your bookings work correctly, please continue using the same email address that was used to complete your purchase when accessing your booking links.
• Any unused sessions will expire after 28 days and cannot be carried forward.
• All bookings must be made in advance.
• Bookings remain subject to desk availability.
• Bookings may be rescheduled with a minimum of 24 hours’ notice, subject to availability.
• Flexi5 Passes are non-refundable and non-transferable.

26. Day Pass

The Day Pass provides access to one advertised co-working session.

Please note:

• Day Passes must be booked in advance.
• Day Passes remain valid for 28 days from the date of purchase.
• After purchasing your Day Pass, you’ll receive an email with a booking link to choose your co-working date. Your Day Pass must be booked and used within 28 days of purchase. Booking links are only active while your Day Pass remains valid, so we recommend booking promptly to avoid your link expiring.
• Booking emails are sent to the email address used when purchasing your pass. If you check out using Apple Pay or Google Pay, this may be different from the email address linked to your Glow Club account. To ensure your booking works correctly, please use the same email address that was used to complete your purchase when accessing your booking link.
• Access is available during advertised co-working hours only.
• If you can no longer attend, we kindly ask that you provide as much notice as possible so your desk can be offered to another customer.
• Day Passes are non-refundable and non-transferable.

26. Using The Clubhouse

To help create an enjoyable environment for everyone using the space, we ask all co-working guests to:

• treat fellow co-workers, visitors and our team with courtesy and respect;
• help maintain a quiet and professional working environment;
• take reasonable care of The Clubhouse, its furniture, equipment and facilities;
• leave your workspace tidy at the end of your visit;
• respect any shared spaces and communal facilities; and
• follow any reasonable instructions provided by members of the GLASGLOW GIRLS CLUB team.

26.1 Pets & Animals

Assistance dogs are always welcome. Pets and other animals are not normally permitted in The Clubhouse unless prior written approval has been obtained from GLASGLOW GIRLS CLUB.

27. Refreshments

Tea, coffee and other complimentary refreshments may be provided during co-working sessions where advertised.

The refreshments available may vary from time to time and do not form part of your contractual purchase.

Where food or refreshments are made available, customers remain responsible for notifying us of any allergies or dietary requirements at the time of booking or as soon as reasonably practicable.

Whilst we will endeavour to accommodate notified requirements where possible, we cannot guarantee that refreshments will be free from allergens.

28. Personal Belongings

Customers are responsible for their own personal belongings whilst using The Clubhouse.

GLASGLOW GIRLS CLUB does not accept responsibility for any loss, theft or damage to personal property unless caused by our negligence.

29. Changes to Co-working Sessions

From time to time, we may need to amend advertised co-working dates, opening hours or facilities due to operational requirements, maintenance, private hire, unforeseen circumstances or events beyond our reasonable control.

Where reasonably possible, we will provide advance notice of any significant changes.

30. Right to Refuse Access

We are committed to ensuring that The Clubhouse remains a welcoming, inclusive and safe environment for everyone.

We reserve the right to refuse or withdraw access to the co-working space where a customer:

• behaves in a way that is abusive, threatening, discriminatory or disruptive;
• repeatedly breaches these terms;
• intentionally damages property or equipment; or
• acts in a manner that we reasonably believe compromises the safety, wellbeing or enjoyment of other users.

Where access is withdrawn due to a breach of these terms, refunds will not normally be provided.

31. Gift Vouchers

Gift vouchers may be purchased where available and are subject to the following terms.

• Gift vouchers are redeemable only against eligible GLASGLOW GIRLS CLUB products or services specified at the time of purchase.
• Gift vouchers cannot be exchanged for cash and no change will be given unless required by applicable law.
• Gift vouchers are non-refundable once purchased unless your statutory rights require otherwise.
• Lost, stolen or damaged gift vouchers may not be replaced.
• Gift vouchers must be redeemed before their expiry date, where one applies. Any remaining balance after expiry will be forfeited.
• Where the value of a purchase exceeds the gift voucher balance, the remaining amount must be paid using another accepted payment method.

32. Discount Codes & Promotions

From time to time, GLASGLOW GIRLS CLUB may offer promotional discounts, special offers or discount codes.

Unless otherwise stated:

• discount codes cannot be exchanged for cash;
• only one discount code may be used per transaction;
• discount codes cannot be applied retrospectively to completed purchases;
• promotional offers cannot be combined unless expressly stated;
• discounts have no cash value; and
• we reserve the right to withdraw or amend promotions at any time.

Where an offer has specific eligibility criteria or expiry dates, these will be detailed alongside the promotion.

33. Intellectual Property

Unless otherwise stated, all content available through GLASGLOW GIRLS CLUB, including but not limited to:

• logos;
• branding;
• graphics;
• photography;
• videos;
• written content;
• downloadable resources;
• workshop materials;
• presentations; and
• website content,

remains the intellectual property of GLASGLOW GIRLS CLUB or the relevant rights holder.

No content may be copied, reproduced, distributed, adapted, published or used for commercial purposes without our prior written permission.

34. Privacy & Personal Information

We are committed to protecting your personal information.

Any personal data collected when you make a purchase, booking or enquiry will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

Our Privacy Policy explains:

• what information we collect;
• how we use it;
• who we may share it with;
• how long we retain it; and
• your rights in relation to your personal information.

Our current Privacy Policy is available on our website here and our Cookies Policy can be read here.

35. Limitation of Liability

Nothing within these Customer Information, Booking Terms & Shopping Policies excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above, GLASGLOW GIRLS CLUB shall not be liable for any indirect, consequential or purely economic loss arising from the purchase or use of our products or services.

Our total liability in connection with any purchase shall not exceed the amount paid by you for the relevant product or service except where such limitation is prohibited by applicable consumer law.

Customers remain responsible for:

• their own personal belongings;
• ensuring any information provided to us is accurate; and
• complying with any event, venue or co-working rules communicated before or during their booking.

36. Force Majeure

We shall not be responsible for any failure or delay in performing our obligations where this results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• severe weather;
• flooding or fire;
• public health emergencies;
• industrial disputes;
• utility failures;
• government restrictions;
• acts of terrorism;
• civil unrest; or
• any other unforeseen event beyond our reasonable control.

Where reasonably possible, we will always seek to minimise disruption and communicate any changes promptly.

37. Changes to These Terms

We may update these Customer Information, Booking Terms & Shopping Policies from time to time to reflect changes in our business, legal obligations or the services we provide.

The latest version will be available on our website.

Any changes will not affect purchases or bookings that have already been confirmed unless required by applicable law.

38. Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.

39. Governing Law

These Customer Information, Booking Terms & Shopping Policies shall be governed by and interpreted in accordance with the laws of Scotland.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

40. Contact Us

If you have any questions about these Customer Information, Booking Terms & Shopping Policies, or about any product or service purchased from GLASGLOW GIRLS CLUB, we’d be delighted to help.

GLASGLOW GIRLS CLUB
📧 [email protected]
🌐 www.glasglowgirlsclub.com